Frequently Asked Questions

We operate standard a check in time of 4pm and check out time of 10am.​

In some cases it is possible to arrange early check in / late check out times where our bookings schedule allows but this is not guaranteed and in some cases may be chargeable.

In the event that our house keepers are delayed in starting their duties then this too may be chargeable. 

We operate standard a check in time of 4pm and check out time of 10am.​

In some cases it is possible to arrange early check in / late check out times where our bookings schedule allows but this is not guaranteed and in some cases may be chargeable.

In the event that our house keepers are delayed in starting their duties then this too may be chargeable. 

​Customers are strongly advised to make their arrangements to ensure insurance cover. If you are forced to cancel your holiday you must inform the Owner immediately. In all cases of cancellation, the deposit is forfeited as per our terms and conditions. 

Our different accommodations have different ways of dealing with damage deposits- these will be made clear to you at the time of booking. In some cases a deposit is payable direct to the owner. In other cases Oxfordshire Accommodation may retain card details to cover the damage deposit.

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We appreciate that a certain amount of wear and tear is inevitable, and this applies to the occasional smashed glass or broken plate, however, if something does get damaged while at the property, please call the number supplied on your final booking confirmation at the earliest opportunity so that it can be fixed or replaced in time for the next holidaymakers.

It is sometimes reasonable to expect to pay for more serious damages and breakages such as incidents to carpets, sofas, broken windows etc.

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All damages, breakages and moving of furniture are the legal responsibility of the Hirer and the Hirer’s party. They must be notified to the owner or key holder before the end of the holiday. Their cost(s) shall be refundable on demand. However, minor damage or breakages will not normally be charged but we do reserve the right to charge bad tenants for extra cleaning, breakage or damage and may refuse future bookings.

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The Holiday Home owner reserves the right to repossess the Holiday Home at any time, where the Hirer or any member of the Hirer’s party has caused damage. The Holiday Home Owner shall not be liable to make a refund of any remaining portion of the hire terms paid.

Any Damages/Security Deposits charged by the owner and administered by the Owner will be cashed no more than one week before the holiday start date to allow for bank clearance and reimbursed promptly (usually within 7 working days) after the holiday (less any penalties which may be incurred). The Owner reserves the right to request payment of a security deposit should it be deemed necessary.

​We can provide high chairs and travel cots (you will need to bring your own bedding for these). Should you wish for these items to be available then please select on the booking page. 

All of our accommodations are non-smoking.

Some of our accommodations feature designated outdoor smoking areas, we ask guests to dispose of their butts/vapes in a safe and considerate way.  Please note, we reserve the right to charge an additional deep cleaning fee if you smoke inside your accommodation.

Most of our accommodations welcome a dog and, in some cases more than one is acceptable. Please see the property description for the specific property you wish to stay in. Where dogs are accepted there will be a small additional fee which will be made clear to you as you book. If you’d like to bring any other kind of pet, just get in touch with us and we’ll check whether the property owner is happy for you to do this.

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Registered assistance dogs are allowed in all properties, however, you must notify us of the intended presence of any assistance dogs, with evidence of registration, prior to making a booking.

Please note pets should not be left unattended in properties and that they must remain downstairs and off furniture at all times. You, as a pet owner, will be responsible for removing any evidence left by your pet and reimbursing the owner if any damage is caused. Please note that if a property is shown to have an ‘enclosed’ garden, this does not necessarily mean that it is secure for your pet as it may be enclosed by hedging or open style fencing.